YESS PHARMA, a leader in the medical devices market in Kosovo, is committed to providing high quality products and services with reduced environmental impact, in accordance with legal requirements, international standards and customer and stakeholder expectations.
Our management philosophy is based on a process approach, risk-based thinking and continuous improvement, ensuring an efficient and sustainable system that positively impacts public health, the environment and technological development.
Our strategic objectives through this policy are:
- To meet and exceed customer expectations through secure and efficient distribution of medical devices and the provision of high-standard after-sales services.
- To ensure compliance with relevant legal and regulatory requirements, rigorously following the requirements of the KMA, the Ministry of Health, customs authorities and other relevant authorities.
- To protect the environment through the identification and assessment of environmental aspects, the reduction of waste, energy consumption and other negative impacts, the implementation of preventive measures and emergency plans for the protection of the environment and the community.
- To build an organizational culture based on competence and inclusion, where each employee is aware of his/her role in quality and the environment and is supported by continuous training.
- To strengthen the performance of the integrated management system (QMS + EMS) through regular analysis of data, indicators, audits, management reviews and management of risks and opportunities.
- To engage our external partners (suppliers, contractors, third parties) in accordance with our values of quality and environmental compliance and sustainability.